"Thank you for being a dear sweet voice on the other end of the phone, and for your emails letting me know things that may help my family and myself or something that may have been an interest to us. Thank you for always starting out your telephone conversation with a friendly hello and asking about my mom. That truly meant a lot to me."

"You were such an important part of my being able to help and take care of Elaine in the way she deserved! Had it not been for you and your compassionate response to my request, I would have never found a home care option. From the bottom of my heart, thank you. I hope that you don't mind that I freely give your contact info - usually with the disclaimer that you were a lifesaver - as many of my friends are facing the same challenges with their parents. Again, my thanks - you made a wonderful difference in our lives."

" Thank you so much for the information that you provided to us. Also, I wanted to thank you for the time you spent with me on the phone this morning, you were very knowledgeable and helpful."