"Thank you, Traci for the article. I know that many of the "baby boomers" are facing the same situation as I am. Thank goodness we have agencies like yours to help us."
"I appreciate your knowledge of all the resources available for my parents. You also have a lot of patience and a wonderful way of explaining options to seniors which can be a difficult and emotional time for them. Matter of fact, it was mentally exhausting for me trying to explain, so it was great to have your help."
" Thank you so much for the information that you provided to us. Also, I wanted to thank you for the time you spent with me on the phone this morning, you were very knowledgeable and helpful."