"Thank you for being a dear sweet voice on the other end of the phone, and for your emails letting me know things that may help my family and myself or something that may have been an interest to us. Thank you for always starting out your telephone conversation with a friendly hello and asking about my mom. That truly meant a lot to me."
"Thank you, Traci for the article. I know that many of the "baby boomers" are facing the same situation as I am. Thank goodness we have agencies like yours to help us."
" Thank you so much for the information that you provided to us. Also, I wanted to thank you for the time you spent with me on the phone this morning, you were very knowledgeable and helpful."