"Thank you for being a dear sweet voice on the other end of the phone, and for your emails letting me know things that may help my family and myself or something that may have been an interest to us. Thank you for always starting out your telephone conversation with a friendly hello and asking about my mom. That truly meant a lot to me."
"Thank you, Traci for the article. I know that many of the "baby boomers" are facing the same situation as I am. Thank goodness we have agencies like yours to help us."
"Thanks so much for calling today! I already feel better about getting my uncle what he wants and needs. You and your company are angels."